Troubleshooting: MatDesigner
- dani.simmonds
Cut Quality |
|---|
Problem | Possible Cause | Solution |
|---|---|---|
Backup: Too much or too little | Worn or damaged backing board | Replace backing board |
 | Dull, broken, or blade with burrs | Replace blade |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
Bump in the ovals | Worn or damaged backing board | Replace backing board |
 | Warped matboard catching on gantry | Replace matboard |
 | Matboard is soft or cheaply laminated | Replace matboard |
 | Dull, broken, or blade with burrs | Replace blade |
 | Plunge speed too high/low | Adjust plunge speed |
 | Rotation too high/low | Adjust oval rotation |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Head out of alignment | Align the head |
 | Object placed in an uncuttable region | Check design |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
Circles/ovals not cutting completely | Blade inserted incorrectly | Check blade installation |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Object placed in an uncuttable region | Check design |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
 | Warped matboard catching on gantry | Replace matboard |
Closed V-Groove is not wide enough | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
 | V-Groove width is not wide enough | Check V-Groove configurations |
 | Head out of alignment | Align the head |
Closed V-Groove not even all sides | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
 | V-Groove opening adjustment incorrect | Adjust V-Groove configurations |
 | Head out of alignment | Align the head |
Hook/Notch at beginning of cut | Backup not cutting long enough | Increase backup in configurations |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Head out of alignment | Align the head |
Mats not cutting through completely | Worn or damaged backing board | Replace backing board |
 | Warped matboard catching on gantry | Replace matboard |
 | Dull, broken, or blade with burrs | Replace blade |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Head out of alignment | Align the head |
 | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
 | Object placed in an uncuttable region | Check design |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
Mat cut at an angle | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Mat sitting in clamps incorrectly | Seat the matboard correctly into the clamps |
 | Mat is not squared | Check mat for squareness |
 | Gantry crooked | Check gantry alignment marks for squareness |
 | Warped matboard catching on gantry | Replace matboard |
Mat is tearing | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Matboard is soft or cheaply laminated | Replace matboard |
 | Warped matboard catching on gantry | Replace matboard |
Notch/feather in ovals | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Object placed in an uncuttable region | Check design |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
 | Warped matboard catching on gantry | Replace matboard |
Opening in wrong place on precut matboard | Wrong dimensions entered | Enter the correct dimensions |
 | Object placed in an uncuttable region | Check design |
 | Matboard is precut to the wrong size | Cut the matboard to the correct size |
 | Opening adjustment incorrectly configured | Configure opening adjustment for given cartridge |
 | Horizontal home incorrectly configured | Configure horizontal home for given cartridge |
 | Vertical home incorrectly configured | Configure vertical home for given cartridge |
 | Head out of alignment | Align the head |
 | Mat sitting in clamps incorrectly | Seat the matboard correctly into the clamps |
 | Mat is not squared | Check mat for squareness |
 | Worn or damaged backing board | Replace backing board |
 | Matboard is soft or cheaply laminated | Replace matboard |
 | Warped matboard catching on gantry | Replace matboard |
Opening in wrong place when cutting outside | Wrong dimensions entered | Enter the correct dimensions |
 | Opening adjustment incorrectly configured | Configure opening adjustment for given cartridge |
 | Worn or damaged backing board | Replace backing board |
 | Matboard is soft or cheaply laminated | Replace matboard |
 | Object placed in an uncuttable region | Check design |
 | Warped matboard catching on gantry | Replace matboard |
Openings not the correct size | Opening adjustment incorrectly configured | Configure opening adjustment for given cartridge |
 | Wrong dimensions entered | Enter the correct dimensions |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
 | System set for metric instead of imperial | Check unit of measurement defaults |
Overcut: Too much or too little | Backups/overcuts incorrectly configured | Configure backups/overcuts for given cartridge |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
Reverse Bevel not cutting Reverse Bevel | Reverse bevel opening not selected | Select a reverse bevel opening |
 | Reverse bevel checkbox not selected for layer | Select reverse bevel checkbox for desired layer |
Rounded corners - Swooping issues | Rotation is incorrectly configured | Configure rotation for given cartridge |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Warped matboard catching on gantry | Replace matboard |
Swoops/Flares | Rotation is incorrectly configured | Configure rotation for given cartridge |
Square cutouts are rectangular | Wrong dimensions entered | Enter the correct dimensions |
 | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Opening adjustment incorrectly configured | Configure opening adjustment for given cartridge |
Wavy or ragged edges | Blade depth incorrect in software or on CMC | Set correct blade depth in software and on CMC |
 | Dull, broken, or blade with burrs | Replace blade |
 | Worn or damaged backing board | Replace backing board |
 | Head out of alignment | Align the head |
 | Matboard is soft or cheaply laminated | Replace matboard |
 | Object placed in an uncuttable region | Check design |
 | Blade drags on small radius turns | Use larger radius for circles and arcs |
 | Warped matboard catching on gantry | Replace matboard |
Editor |
|---|
Problem | Possible Cause | Solution |
|---|---|---|
Buttons don’t have labels | Buttons don’t have labels | Place mouse over button, and button label will display |
Aligned openings: spacing is off | Designed mat from top mat, but numbers are from bottom mat, or vice versa. | Check Design from Top Mat button to design from top mat, or check Design from Bottom Mat button to design from bottom mat. |
 | Default layer direction set to top-down, when designing bottom-up, or vice versa. | Select desired layer direction under defaults: top-down or bottom-up. |
 | Borders are applied to the top layer, when designing from the bottom layer. | Select desired borders direction under defaults: top layer or bottom layer. |
CutArt on saved mat does not display | Opening a saved mat with CutArt does not display CutArt | When a mat with CutArt is saved, the actual CutArt is not saved with the mat; only a path to the CutArt’s location. |
LetterMat cuts too small | Selected LetterMat size is smaller than recommended minimum size | Make sure the LetterMat font is within the recommended size stated on the properties tab for each font. |
LetterMat: Can’t hit enter for next line | Each LetterMat can only be one line of text long. | Drag over another LetterMat opening for each line desired. |
Openings don’t drag to correct place | Grid size set to wrong size | Select Tools > Grid Size to change grid point value. |
Reverse Bevel cut on wrong layer | Reverse bevel selected on wrong layer | The top mat layer is labelled on the layer screen on the properties tab. Click the RB (Reverse Bevel) checkbox next to the desired layer to make it a reverse bevel. |
Error Messages | |
|---|---|
Error #0-7. Call Wizard Immediately | These are corner error messages. Call Wizard customer support. |
Conversion Error #6 | No items to select; the file may be blank or incomplete. If this is a PathTrace file, it may not have been traced. Reopen the file in PathTrace and trace it. |
Incorrect Customer Code Detected in Corners File | Need to re-download corners due to a computer error. Call Wizard customer support. |
Error in Corner File | There may not be enough corners to cut the current mat. If that is not the case, it could be a corner error. Call Wizard customer support. |