Troubleshooting Camera Freezing Issues: Integrated Framer Visualization

If the camera freezes up randomly, try the suggestions listed below.

Check the version of the Zoombrowser.exe. This file may be on the desktop; if not, you may need to do a search for it. If this file cannot be found, it could be that the customer never installed the software that came with the camera. You need to install the Zoombrowser.exe from the disk that came with the camera.

Double-Click on the Zoombrowser.exe to run it, then Click Help to see what version is installed. It should be running Zoombrowser.exe version 5.7 or greater. If not, go to Canon’s website (Canon Website and download the latest version of Zoombrowser for your camera.

You should use the USB Camera cable that came with the camera. If they substitute a different USB cable other than the one that came with the camera, you may experience problems.

Use a Cat5 Network Cable (this requires the Cat5 Adapter).

If you require that the camera be located farther away from the computer than the camera’s own USB cable can reach, you must use a Cat5 Network Solution. You can also add up to an 8 foot USB extention to this configuration. The Cat5 Network Cable combined with the Cat5 Adapters at each end has a maximum length of 100 feet. If another type of cable is used, they will experience problems.

Use a Cat5 Adapter at each end of the Cat5 Network Cable to connect it between the camera’s USB Cable and the Computer.

1. The Camera’s compact power adapter is plugged into the camera, and plugged into an outlet.

2. The USB Camera cable that comes with the camera is attached to the camera.

3. The Cat5 Adapter is attached to the USB Camera Cable.

4. The Cat5 Network Cable is attached to the Cat5 Adapter.

5. The other end of the Cat5 Network Cable is plugged into the other Cat5 Adapter.

6. The other Cat5 Adapter is plugged into the Computer.