License Refresh | |
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If you are a Time-Rental customer, your FrameShop license must be refreshed every 60 days. The Timeout On date will display the date your current license will Timeout. FrameShop will renew your license automatically over the internet before this date. An internet connection accessible by FrameShop is required in your rental contract. |  |
If your license isn't renewing automatically: Verify that your computer has internet access by browsing to a webpage. Ensure there are no firewalls or other software that may be blocking FrameShop's access to the internet. Make sure your account is in good standing. If you are behind in payments or have not returned parts that were replaced, a license renewal will not be issued. Outstanding parts will place a flag on your account and a license renewal will not be issued. Please call Wizard Technical Support at (888) 855-3335 if you are having issues updating your license. |  |
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