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License Refresh: If it Does Not Renew Automatically
If the License Does Not Refresh Automatically:
Verify that your CMC computer has Internet access by browsing to a webpage.
Ensure there are no Firewalls, anti-virus or other software that may be blocking FrameShop's access to the Internet.
Make sure your account is in good standing.
If you are behind in payments or have not returned parts that were replaced, a flag will be placed on your account and a License Renewal will not be issued.
Please call Wizard Technical Support at (888) 855-3335 if you are having issues updating your License.
To Manually Refresh the License:
Click the Install Product Key button.
Manually enter the Rental Extension Product Key provided.
Follow the instructions on the screen.