Troubleshooting: MatDesigner

Backup: Too much or too little

Worn or damaged backing board

Replace backing board

Dull, broken, or blade with burrs

Replace blade

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

Bump in the ovals

Worn or damaged backing board

Replace backing board

Warped matboard catching on gantry

Replace matboard

Matboard is soft or cheaply laminated

Replace matboard

Dull, broken, or blade with burrs

Replace blade

Plunge speed too high/low

Adjust plunge speed

Rotation too high/low

Adjust oval rotation

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Head out of alignment

Align the head

Object placed in an uncuttable region

Check design

Blade drags on small radius turns

Use larger radius for circles and arcs

Circles/ovals not cutting completely

Blade inserted incorrectly

Check blade installation

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Object placed in an uncuttable region

Check design

Blade drags on small radius turns

Use larger radius for circles and arcs

Warped matboard catching on gantry

Replace matboard

Closed V-Groove is not wide enough

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

V-Groove width is not wide enough

Check V-Groove configurations

Head out of alignment

Align the head

Closed V-Groove not even all sides

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

V-Groove opening adjustment incorrect

Adjust V-Groove configurations

Head out of alignment

Align the head

Hook/Notch at beginning of cut

Backup not cutting long enough

Increase backup in configurations

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Head out of alignment

Align the head

Mats not cutting through completely

Worn or damaged backing board

Replace backing board

Warped matboard catching on gantry

Replace matboard

Dull, broken, or blade with burrs

Replace blade

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Head out of alignment

Align the head

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

Object placed in an uncuttable region

Check design

Blade drags on small radius turns

Use larger radius for circles and arcs

Mat cut at an angle

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Mat sitting in clamps incorrectly

Seat the matboard correctly into the clamps

Mat is not squared

Check mat for squareness

Gantry crooked

Check gantry alignment marks for squareness

Warped matboard catching on gantry

Replace matboard

Mat is tearing

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Matboard is soft or cheaply laminated

Replace matboard

Warped matboard catching on gantry

Replace matboard

Notch/feather in ovals

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Object placed in an uncuttable region

Check design

Blade drags on small radius turns

Use larger radius for circles and arcs

Warped matboard catching on gantry

Replace matboard

Opening in wrong place on precut matboard

Wrong dimensions entered

Enter the correct dimensions

Object placed in an uncuttable region

Check design

Matboard is precut to the wrong size

Cut the matboard to the correct size

Opening adjustment incorrectly configured

Configure opening adjustment for given cartridge

Horizontal home incorrectly configured

Configure horizontal home for given cartridge

Vertical home incorrectly configured

Configure vertical home for given cartridge

Head out of alignment

Align the head

Mat sitting in clamps incorrectly

Seat the matboard correctly into the clamps

Mat is not squared

Check mat for squareness

Worn or damaged backing board

Replace backing board

Matboard is soft or cheaply laminated

Replace matboard

Warped matboard catching on gantry

Replace matboard

Opening in wrong place when cutting outside

Wrong dimensions entered

Enter the correct dimensions

Opening adjustment incorrectly configured

Configure opening adjustment for given cartridge

Worn or damaged backing board

Replace backing board

Matboard is soft or cheaply laminated

Replace matboard

Object placed in an uncuttable region

Check design

Warped matboard catching on gantry

Replace matboard

Openings not the correct size

Opening adjustment incorrectly configured

Configure opening adjustment for given cartridge

Wrong dimensions entered

Enter the correct dimensions

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

Blade drags on small radius turns

Use larger radius for circles and arcs

System set for metric instead of imperial

Check unit of measurement defaults

Overcut: Too much or too little

Backups/overcuts incorrectly configured

Configure backups/overcuts for given cartridge

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Reverse Bevel not cutting Reverse Bevel

Reverse bevel opening not selected

Select a reverse bevel opening

Reverse bevel checkbox not selected for layer

Select reverse bevel checkbox for desired layer

Rounded corners - Swooping issues

Rotation is incorrectly configured

Configure rotation for given cartridge

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Warped matboard catching on gantry

Replace matboard

Swoops/Flares

Rotation is incorrectly configured

Configure rotation for given cartridge

Square cutouts are rectangular

Wrong dimensions entered

Enter the correct dimensions

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Opening adjustment incorrectly configured

Configure opening adjustment for given cartridge

Wavy or ragged edges

Blade depth incorrect in software or on CMC

Set correct blade depth in software and on CMC

Dull, broken, or blade with burrs

Replace blade

Worn or damaged backing board

Replace backing board

Head out of alignment

Align the head

Matboard is soft or cheaply laminated

Replace matboard

Object placed in an uncuttable region

Check design

Blade drags on small radius turns

Use larger radius for circles and arcs

Warped matboard catching on gantry

Replace matboard

Buttons don’t have labels

Buttons don’t have labels

Place mouse over button, and button label will display

Aligned openings: spacing is off

Designed mat from top mat, but numbers are from bottom mat, or vice versa.

Check Design from Top Mat button to design from top mat, or check Design from Bottom Mat button to design from bottom mat.

Default layer direction set to top-down, when designing bottom-up, or vice versa.

Select desired layer direction under defaults: top-down or bottom-up.

Borders are applied to the top layer, when designing from the bottom layer.

Select desired borders direction under defaults: top layer or bottom layer.

CutArt on saved mat does not display

Opening a saved mat with CutArt does not display CutArt

When a mat with CutArt is saved, the actual CutArt is not saved with the mat; only a path to the CutArt’s location.
Click on the placeholder (rectangle with the CutArt name), and click properties. Click Change CutArt and locate the CutArt’s location. CutArt is now displayed.

LetterMat cuts too small

Selected LetterMat size is smaller than recommended minimum size

Make sure the LetterMat font is within the recommended size stated on the properties tab for each font.

LetterMat: Can’t hit enter for next line

Each LetterMat can only be one line of text long.

Drag over another LetterMat opening for each line desired.

Openings don’t drag to correct place

Grid size set to wrong size

Select Tools > Grid Size to change grid point value.

Reverse Bevel cut on wrong layer

Reverse bevel selected on wrong layer

The top mat layer is labelled on the layer screen on the properties tab. Click the RB (Reverse Bevel) checkbox next to the desired layer to make it a reverse bevel.

Error #0-7. Call Wizard Immediately

These are corner error messages. Call Wizard customer support.

Conversion Error #6

No items to select; the file may be blank or incomplete. If this is a PathTrace file, it may not have been traced. Reopen the file in PathTrace and trace it.

Incorrect Customer Code Detected in Corners File

Need to re-download corners due to a computer error. Call Wizard customer support.

Error in Corner File

There may not be enough corners to cut the current mat.

If that is not the case, it could be a corner error. Call Wizard customer support.